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FAQ

Frequently Asked Questions

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“Your Slibox device comes individually packaged in a sleek, protective box, ensuring a pristine vaping experience. Inside, you’ll find:

The Slibox Device: A stylish, pocket-friendly vape device, ready to elevate your vaping experience.
A Refillable Pod: A convenient pod that allows you to fill it with your preferred e-liquid flavour.
USB-C Charging Cable: For easy and convenient charging of your Slibox.

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Before first use, simply fill the pod with your favourite e-liquid, insert it into the device, and charge the Slibox if needed. The printed insert inside the box contains detailed instructions and important product information.

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The Slibox’s battery is designed to last a full day of moderate vaping on a single charge. Each 2ml Slibox pod typically provides enough e-liquid for approximately one day of use, depending on individual vaping habits. Pod lifespan can vary depending on factors like vaping frequency, puff duration, and e-liquid type. A pod will last for one 10ml bottle of e-liquid.

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While a single 2ml Slibox pod fill contains a similar amount of approximately 20 cigarettes, it’s important to note that this is a rough estimate and can vary significantly depending on individual usage patterns. Factors like puff duration, vaping frequency, and even the type of e-liquid used can all influence the intake from a pod.

Therefore, it’s not advisable to directly equate pod usage to cigarette consumption for purposes like smoking cessation or harm reduction calculations. Each person’s experience will be unique, and it’s always best to consult with a healthcare professional for personalised guidance.

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Initially, new vapers may find their e-liquid consumption differs from their previous tobacco use. While vaping delivers nicotine, the experience is distinct from smoking traditional cigarettes.

With cigarettes, users typically consume the entire product in one sitting. Vaping, however, is often described as “grazing,” involving shorter, more frequent inhalations. This difference may require some adaptation.

Over time, vapers typically find that a few puffs from their device provide the desired nicotine satisfaction. Unlike cigarettes, e-cigarettes do not burn continuously, allowing users to take intermittent puffs throughout the day as needed.

This adjustment period is normal and varies for each individual. With experience, most vapers find they naturally establish a vaping pattern that suits their preferences and nicotine needs.

 
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When to Charge: If the device’s light is flashing, and no vapor is produced, it usually indicates a low battery and the need for charging.
Locate the Charging Port: The charging port is typically located on the side of your device.
Connect the Cable: Insert the Type-C end of the charging cable into the charging port on your device.
Plug into Power Source: Insert the USB end of the charging cable into a suitable power source, such as a wall adapter, computer USB port, or portable charger.
Charging Indication: The device will indicate that it is charging with a solid light.
Full Charge: Once the device is fully charged, the light will turn off. Unplug the cable from the power source and then from your device.
Important Notes:
Always use the cable that came with your device or a compatible replacement.
Avoid overcharging your device. Unplug it once it reaches full charge.
Do not leave your device unattended while charging.

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A noticeable decrease in vapor production could indicate that your pod is running low on e-liquid and needs refilling.

If you’re unable to draw vapor, even after a full charge and with e-liquid in the pod, this may signal a potential issue with the device.
Check E-Liquid Level: Ensure your pod is filled with enough e-liquid.
Charge the Device: Connect your Slibox to the charger using the provided USB-C cable and allow it to charge fully.
Clean the Contacts: Gently clean the connection points between the pod and device with a cotton swab.
Should the issue persist after these steps, please contact our customer service team for further assistance. You can reach us by phone at 01977 682455 or email us at customerservices@e-burn.com. We’re committed to ensuring your Slibox experience is a positive one.

 
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 There is growing evidence that they do help people quit tobacco and are often more helpful than patches, gum and sprays, but everyone is different, some will just use them in restricted areas. Nicotine is addictive but it is commonly accepted that the risks associated with vaping are considerably less than those associated with tobacco. Vaping is a positive move in the right direction.

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Battery overheating: If a battery is damaged or a fault develops for any reason, it will discharge itself safely, but it will generate heat. In this situation, the vape should be placed on a dry hard surface (a concrete floor or dinner plate will be ideal) and allowed to discharge. As every device has a full function test prior to being packed, faults are very rare unless they have been damaged or tampered with so please contact us. We are happy to investigate further and share with you our findings.

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Stocks must be stored at room temperature, and not subjected to any extreme conditions or left in direct sunlight for long periods. Stock must be rotated effectively.

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